Recall & Crisis Management
Product recalls can be one of the most detrimental events for a food company, carrying consequences for your customers, business, your customers, and your brand.
Recalls happen to even the best food companies – it’s the nature of the world in which we live. But the more prepared you are, the better you can weather the recall to protect your products and your brand. TAG can help!
How TAG helps Food Businesses
TAG offers a suite of services to help you before, during, and after a recall or other crisis:
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Mock Recalls: TAG’s interactive simulation training imitates real-life situations to educate your recall team in a customized program that incorporates your products and processes, tests all aspects of your plan, and provides for a high level of confidence in an actual crisis – when time is of the essence.
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Recall/Crisis Plan: TAG can review and/or develop your recall and crisis management plan to identify gaps and risks, recommend action-oriented solutions, and review for regulatory compliance.
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Crisis Communication: With nearly 6 billion social media users worldwide, word of a crisis can spread in minutes, so the first 24 hours of a crisis hold critical communication opportunities – and risks. To help ensure it is your word that spreads, TAG can help you develop robust crisis communication strategies, practical and effective complaint management practices, and marketing and customer service training.
Recall & Crisis Protection
TAG food safety consultants have reviewed and developed hundreds of recall plans from across industry sectors, bringing an unparalleled expertise in executing best-practice recall and crisis management plans, systems, and employee training.
TAG is the go-to consultancy firm for food establishments; we help keep your business running efficiently, effectively, and successfully.
